A. SiteTide/BlankWeb prides itself in providing a 100% uptime guarantee. This service level agreement (SLA) describes the levels of service that the customer is guaranteed to receive in the event of service unavailability.
B. Although the SLA covers key areas of the customer's service, the Terms of Service may include areas not covered by this SLA and therefore should be read alongside it.
C. The SLA is intended to provide a means of security and reassurance for the customer whom relies on the services provided, maintained and supported by SiteTide/BlankWeb. Some of these items may be of critical importance to the customer's business.
A. Should access to a service become unavailable or interrupted for more than 120 minutes in one month, a customer will be entitled to receive an account credit or extension of due date in accordance with the value of their monthly subscription/payment which shall be outlined below.
B. This SLA covers:
C. The SLA does not cover service unavailability as a result of:
| Downtime Duration: | Compensation: |
| 30 minutes | 5% |
| 2 hours | 10% |
| 9 hours | 15% |
| 24 hours | 20% |
A. We reserve the right to deny the provision of compensation if:
B. In special circumstances, SiteTide/BlankWeb reserves the right to reject compensation under their own discretion if this threatens the stability of the company.
